Craftedpeople.com is a site operated by Crafted People Ltd ("We"). We are registered in England and Wales under company number 9309633 and have our registered office at 311 Regents Park Road, London, N3 1DP. Our VAT number is 202 0838 54.
We provide an online service for homeowners and trade professionals, whereby homeowners post information in relation to services that they require and trade professionals apply to supply those services directly to the homeowner.
By using our site you understand that we are not acting as a contractor or agent and we are not a party to the agreement between the homeowner and trade professional, as such we are not responsible for any of the services supplied by the trade professional or any information posted on our site. It is the sole responsibility of the homeowner to ensure that they (i) select a suitable trade professional for the services that they require (ii) negotiate and agree the terms by which the trade professional will supply the services (and any goods). We will provide all information regarding our site to the email address that you register with us.
The users of our site (both homeowners and trade professionals) will create the content in relation to services that they require or can perform and we rely on the users to accurately describe the service that they require or can perform. As this content is created by the user over which we have no control, we make no representation, warranty or guarantee, whether express or implied, that the content on our site is accurate, complete or up-to-date and we will not be liable for any loss or damage arising from any errors in the content.
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in these terms.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of the Site a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you licence to us are described in the next paragraph (Rights you licence).
You acknowledge that we may edit, modify, remove any parts of the content that you upload, which we consider in breach of these terms, without notice.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.
We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in these terms.
The views expressed by other users on our site do not represent our views or values.
It is your responsibility to ensure that you are legally allowed to publish any information and material which you upload. You may only use the site to invite quotations for genuine projects for which you require and your intention is to do so subject to agreeing terms with the trade professional to supply services (which may include goods). You may not upload any information (including but not limited serves that you require) that is not genuine or is misleading or illegal.
It is also your responsibility to select a suitable trade professional for your requirement and to agree the terms by which they will supply you with services. We do not warrant or guarantee any information (including registrations with trade bodies or the like or other accreditation) regarding the trade professional and we have not performed any pre-screening of the trade professional. It is your responsibility to carry out appropriate checks on any trade professional (including CRB where appropriate) prior to entering into a contract, in order to satisfy yourself that they can supply the services to you, are solvent, appropriately qualified and have certified personnel to carry out the services. You should also ask for written evidence of these matters before you contract with the trade professional. You should not contract with any trade professional unless you have carried out relevant checks and are completely satisfied.
You may cancel a service that you have requested at any time via the site.
If you have any dispute with the trade professional, then you must take this up directly with the relevant trade professional. We are under no obligation to be involved in any dispute between you and the trade professional (as we are not a party to the contract), but we may seek information regarding the dispute to ascertain whether there has been a breach of these terms and if it is found that there has we may suspend you and/or the trade professional from our site and/or not allow you to use our site.
In the event that there is a dispute between you and the trade professional, you release us (including our officers, employees and agents) from any and all claims, losses, demands and damages (whether actual or consequential) of every kind and type known and unknown, suspected or unsuspected, disclosed or undisclosed arising out of or in any way connected with such disputes.
We will contact you to provide feedback to us in relation to the service that you have received from the trade professional. We cannot guarantee that any feedback regarding a trade professional is genuine and/or accurate. Any negative feedback will not be posted for a period of between 5-10 days in order to allow for a cooling off period and for any dispute to be settled between you and the trade professional.
You agree that by tendering or applying to supply the relevant service (including any associated goods) that you are doing so in good faith to ensure the successful completion of the service to the homeowners’ satisfaction.
You agree that you are solely responsible for any information that you that you upload to our site and you further agree to supply true, accurate, current and complete information about the services you supply and about your business. You accept responsibly for all information and documents you supply to a home owner.
You agree not to tender or apply for any services which is not legal and/or which you cannot perform legally.
You specifically agree that you will not (i) subcontract the work except in the ordinary course of your business and with the consent of the homeowner (ii) pretend to be a homeowner to obtain information (iii) resell, exchange or purchase information.
If you use subcontractors to supply the services you agree that you are ultimately responsible to the homeowner, to ensure that the subcontractors comply with these terms and they are legally able to perform the services.
If you have any dispute with the homeowner, then you must take this up directly with the homeowner. We are under no obligation to be involved in any dispute between you and the homeowner (as we are not a party to the contract), but we may seek information regarding the dispute to ascertain whether there has been a breach of these terms and if it is found that there has we may suspend you and/or the homeowner from our site and/or not allow you to use our site.
In the event that there is a dispute between you and the home owner, you release us (including our officers, employees and agents) from any and all claims, losses, demands and damages (whether actual or consequential) of every kind and type known and unknown, suspected or unsuspected, disclosed or undisclosed arising out of or in any way connected with such disputes.
If you state that you are registered or certified with a trade body we may check this, however it is your responsibility to ensure that you are validly registered and/or certified.
We advise homeowners to check your registrations and certifications including CRB checks where appropriate and solvency checks. You agree to supply all reasonable information to the homeowner.
We will also ask the homeowner to provide feedback in relation to your services. We are not responsible or liable for the feedback that is given. Any negative feedback will not be posted for a period of between 5-10 days in order to allow for a cooling off period and for any dispute to be settled between you and the homeowner.
We use a point system whereby the trade professional purchase points to allow trade professionals to apply to provide services. The point system is detailed on the site. When you purchase points the trade professional will be entitled to apply to provide the services. You must make payment by debit or credit card.
The trade professional agrees to pay the fee to us even if the trade professional is unsuccessful in winning the work. Refunds will not be given and we give no guarantee that any trade professional will win any work as we cannot influence this.
You may use our site only for lawful purposes. You may not use our site:
You also agree:
We may from time to time provide interactive services on our site, including, without limitation chat rooms, bulletin boards (interactive services).
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.
You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.
Contributions must not:
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
Our site is made available free of charge subject to the payment by the trade professionals for applying for a job.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at firstname.lastname@example.org.
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
The content on our site is provided for general information only and in relation to potential services this information has been created by users. It is not intended to amount to advice on which you should rely. You must satisfy yourself before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
If you are a business user, please note that in particular, we will not be liable for:
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
You agree to indemnify us against all losses, damages, expenses of any kind (including legal fees and other professional fees) incurred by us in connection with your use of the site and any claims we may receive due to your use of the site (including without limitation breach of copyright, defamation, breach of confidentiality, false and/or misleading information etc).
When you upload or post content to our site, you grant the following licenses:
Any personal information that we supply in relation to our site must be kept confidential and treated in accordance with data protection rules. Homeowners acknowledge that we will pass their information onto the trade professional for the purpose that they may supply services to you. Trade professionals acknowledge that we will supply your information to the homeowner for the purpose that you may supply services to them.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
You may not link to our home page without our written consent.
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
To contact us, please email email@example.com.
Thank you for visiting our site.