Frequently Asked Questions

How do I post a job?

Simply click on Post a Job and follow the simple two-step process:

  • Select the type of problem you would like fixing or choose a tradesman
  • Provide us with further information about the job

If you would like to register in order to access your job online, simply create a password at the end of the process.
Once you've posted your job you'll need to verify your email address by clicking a link that we send to you.

How many tradesmen can apply for my job?

Up to four tradesmen can apply for any job on Crafted People. If you don't find anyone suitable to undertake the work, you can repost your job which enables four more tradesmen to apply. You can only repost a job once.

Can tradesmen see my details?

Only those tradesmen who purchase your job can see your telephone number and email address. Your address is never shown to a tradesman, you are free to divulge your address once you have agreed to give them the job.

Do I need an account?

An account is automatically created for you when you post a job. If you have created a password for your account, you can access it straight away. You can also access the site via the unique, secure URLs which are sent to you via email.

How do I access my account?

If you have already chosen a password, you can access your account via the log in page. If you have not created an account or would rather not log in to Crafted People, you can interact with your account via the job-related emails we send you.

How should I choose a tradesman?

  • Look at the ratings of each tradesmen that has applied for your job. This will give you an indication of what other homeowners think of them
  • Check to see that the tradesmen you are using is insured. Insurance is there to cover any costs that come about as a result of unexpected problems
  • Read the feedback from customers for whom the tradesmen has previously worked
  • See if the tradesmen belong to any standard regulatory bodies such as those detailed on our Professional Bodies and Trade Associations page
  • Once you have selected a tradesman, ensure that you have agreed a written contract before work commences.

How do I cancel my job?

If your circumstances change, you can cancel your job at any time.

What do I do if I have a dispute?

The best thing to do is contact the tradesman who completed your job and discuss a resolution with them. If this doesn't resolve the issue, please contact us with details of your issue.

How do I see leads?

You need to be registered with Crafted People to view job leads. Registering is FREE and simple.

How do I register?

Visit Register as a Tradesman and enter your details. The more details you enter, the more likely homeowners are to use your services.

Why do you need my address?

We use your address to verify your location and provide mapping services.

What qualifications should I enter?

Qualifications help homeowners to understand how qualified you are to undertake their job. If you feel certain qualifications are pertinent to your profession, please add these to your profile. You can also add your affiliation to related Professional Bodies and Trade Associations.

Why do I need insurance?

Although it is not legally required to have public liability or professional indemnity insurance, it's good practice and designed to protect you against compensation claims for damage or legal costs should a job run into problems. The value of insurance cover you require depends on your company size of the type of work you carry out.

What do I do if I have a dispute?

The best thing to do is contact the homeowner and discuss a resolution with them. If this doesn't resolve the issue, please contact us with details of your issue.

Can I get a refund?

Refunds are dealt with on an individual basis and depend on your circumstances. Please contact us to discuss your case.

How do I report a fake job listing?

Fake jobs can be reported by visiting the offending posting and clicking "report this job as fake" underneath the map on the right hand side. Reported jobs will be flagged with our administrator who will determine whether the job is real or otherwise.

I have been reviewed unfairly. What can I do?

If you believe you have been given an unfair review, the first thing to do is approach the homeowner who reviewed you. They may have a valid issue with one or more areas of the job you have carried out. If this can be resolved, you both have 5 days to amend your reviews before they are posted on the site.

If it isn't possible to resolve your issues in this way, or, please contact our dispute resolution centre through our contact form.